This Privacy Policy (“Policy”) explains how Sweet Excel (“We”) collects, uses and discloses personal information (“Personal Data”) that you (“User” or “You”) provide for your use of the Sweet Excel website and such products or services (collectively referred to as the “Website” or the “Service”) to comply with the Personal Data Protection Act 2019

This includes explaining use of your personal information and how you can access or update it. This policy does not apply to the operations of companies that we do not administer or individuals that we do not employ or manage.

Information We Collect Automatically
when you visit the Sweet Excel website, our servers automatically record the information sent by your browser. Such information may include the IP Address of your device, browser type, version of operating system and the language you have chosen or the web pages you have visited before entering the Sweet Excel website, the pages of our Sweet Excel website that you have visited, length of time visiting those websites, information you searched for on our Sweet Excel website, date and time of visit and other statistics.

The information that is automatically collected is used to identify potential violations and generate statistical information about your use of Sweet Excel website. This statistical information is not collected in a way that would allow any individual user of the system to be identified.

Collection of Personal Information
You may visit the Sweet Excel website without telling us who you are or disclosing any information that would enable others to specifically identify you (e.g. your name and e-mail address). However, if you wish to use certain features of the Sweet Excel website, user agree to have idividual information collected when you create an order or fill out a form on the Sweet Excel website. The information may be as follows.

Personal information such as name, surname, date of birth

Contact information such as email or address.

Account information such as username, unique user ID, Password.

Proof of identity, such as a copy of a national ID card, passport.

Transactional and financial information, such as bank accounts, order history.

Other information that you agree to send to us, such as articles, pictures, suggestions, etc.

You can choose not to provide us with your personal information. However, you will not be able to use some of the functions of the Sweet Excel website and services. Users who are not sure what personal information is can contact us for further inquire.

Your personal data will be sent outside the Kingdom of Thailand as our infrastructure is located in Singapore.

Use and processing of collected personal data
to make Sweet Excel website and services available to you or to comply with a legal obligation; we therefore need to collect some of your personal information. If you do not allow us to collect the information we request. We may not be able to provide the products or services you request. Some of the information that we have collected is obtained directly from you through the Sweet Excel website. However, we may collect your personal information from other sources, including but not limited to Sweet Excel ‘s new buyer referral activities, Sweet Excel’s social media, email. The personal data we collect from you may be used for the following purposes.

to create and manage user accounts

to place and manage orders

to deliver products or services

to improve products or services

to send administrative information

to send marketing or promotional communications.

to respond to inquiries and offer support

to request feedback from users

to improve user experience

to show customer satisfaction

to enforce our terms and conditions and policies

to protect from malicious and malicious users

to respond to legal claims and avoid damages

to operate and manage the Sweet Excel website and services

to engage in any other activities related to Sweet Excel ‘s website and services

The processing of your personal data depends on the method you use Sweet Excel website, where you are located and if one of these following conditions met (1) you have given your consent for one or more specific purposes, however, this action will not apply if the Personal Data falls under the Personal Data Protection Laws of Thailand (PDPA). (2) The information is necessary for the performance of the contract between you and/or for performance prior to entering into a contract; (3) the processing is necessary for compliance with the laws to which you are subject; (4) the processing is related to our public interest obligations; (5) the processing of the data is necessary for our legitimate interests; or of another person or juristic person.

Please note that under certain circumstances we may be allowed to process your personal data until you object to the processing (opt-out) without reference to any stated consent or legal basis. We are happy to clarify the legal bases on which we process specific data and specifically whether the processing of personal data is based on a legal obligation or a contractual obligation or necessary for entering into a contract.

We never sell your information to anyone else. We have used the services of the following third-party data processors.

Hostinger (Infrastructure and Web Hosting Services) [Singapore]

Microsoft 365 (Email) [US]

Google Analytics [USA/Singapore/Global]

Facebook Pixel [USA]

Oneall Social login [Luxembourg]

Omise (Opn Payment for Debit/Credit Card Payment Gateway) [Thailand]

Overseas transmission or transfer of personal data and storage
Depending on your location, transmission or transfer of information may involve the transfer and storage of information to a country other than your country. If any transmission or transfer occurs you can check the relevant sections of this document or inquire with us using the information we provide in the contact section.

Your usage data is stored securely in Singapore. The main infrastructure is hosted in Singapore. We have complied with the Personal Data Protection Act of Thailand 2019 and have granted the right to request as required by law.

Although some personal data is hosted outside Thailand, we continue to take appropriate data protection measures and select data centers that meet the highest standards in terms of protection and availability. Because we cannot find any data center in Thailand that meets our requirement, we therefore need to host our core infrastructure in Singapore.

User rights
You can exercise certain rights that you have in relation to your data processed by us. You have the following rights: (1) You have the right to withdraw your prior consent to the processing of your data. However, the revocation of such consent will not affect the collection, use or disclosure personal data for which you have previously lawfully given consent. (2) You have the right to object to the processing of data that has been processed by reference to legal bases other than the basis of consent. (3) You have the right to know your data has been processed by us. (4) You have the right to verify the accuracy of your data and request us to correct your personal data so that such personal data is accurate and up-to-date. (5) You have the right to suspend the processing of your data, in that case we will not process your data other than just storing it. (6) You have the right in certain circumstances to request that we delete your personal data from our storage. (7) You have the right to request your personal data in a format that can be read or usable by a working tool or device and (where applicable). We send or transfer personal data in such format to another data controller when can be done with such method. This right is only possible if your data is processed automatically and is processed on the basis of consent, on the basis of the contract that you are a party to or before entering into the contract; and (8) you have the right to lodge a complaint with the relevant legal authority if you believe that the collection, use or disclosure of your personal information acts in a way that violates or does not comply with relevant laws.

How to exercise user rights
A user’s request to exercise any of his or her rights may be made by requesting to us through the contacts provided by us under this document. This exercise of user rights is free of charge and will be processed as soon as possible by us.

An online form can be completed at https://sweet-excel.com/en/contact/

Billing and Payment
We use third-party payment processors to help us process your payment information securely. The use of your personal data by such third party processors is governed by their respective privacy policies which may or may not have the privacy protections protected by this policy. We therefore recommend that you review the respective privacy policies of that individual or services.

Service providers in products and services

We may enter into contracts with other companies to provide certain products or services. These service providers are not permitted to use or disclose your personal information other than as necessary to perform the service on our behalf or to comply with legal requirements. We will share information with service providers that have privacy policies similar to ours or service providers that have agreed to be bound by our policies in relation to personal information. Our service providers receive the personal information they need to perform their intended functions and we will not allow those service providers to use or disclose personal information for their own marketing or other purposes.

Minor Privacy
We do not collect information from minors under the age of 13. If you are under 13, please do not submit your personal information through the Sweet Excel website or services. We advise guardians to monitor the use of the internet by minors and assist in enforcing this Policy by directing minors not to submit personal information to the Sweet Excel website or the Services without permission.

If you have reason to believe that a minor under the age of 13 has submitted personal information through the Sweet Excel website or service, please contact us. You must be at least 16 years of age to consent to the processing of your personal data (in certain countries, we may consent to your parent or legal representative to do so in certain jurisdictions)

Newsletter
We offer electronic newsletters which you may voluntarily subscribe to at any time. We are committed to keeping your email address confidential and will not disclose your email address to third parties, unless authorized in connection with data use and processing or for purpose of using a third-party service provider to send such emails. We will retain information sent by email in accordance with applicable laws and regulations.

All emails sent from us clearly indicate who the email is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will still receive necessary transactional emails.

Cookie
Sweet Excel website uses “cookies” to make your experience more complete and efficient. Cookies are text files that we store on your hard drive by a web page server. Cookies cannot be used to launch programs or to deliver viruses to your computer. Cookies are selected to be unique to you and can be read by the web server of the domain from which the cookie was applied to you.

We may use cookies to collect, store and track information for statistical purposes to operate Sweet Excel website and services. You can choose to accept or decline cookies. Most web browsers automatically accept cookies. But usually you can modify your browser settings to refuse the use of cookies if you wish. If you choose to decline cookies, you will not be able to use and experience the features of the Sweet Excel website and services.

What are cookies?
Cookies are small data files stored as text files that are saved on your computer or other device when a website page is loaded in your browser. They are widely used to recognize you and your preferences either for a single visit (through “session cookies”) or for repeated visits (using “persistent cookies”).

Session cookies are temporary cookies that are used during your visit to the website and expire when you close your web browser.

Persistent cookies are used to remember your preferences within our website and remain on your desktop computer or mobile device even if you close your browser or restart your computer. These cookies provide a consistent and efficient experience for you while visiting our website or using our services.

Cookies may be set by the website. (“First Party Cookies”) or by third parties, such as those who provide content or serve advertisements or analytics on the website. These third parties can recognize you when you visit our website and when you visit other websites.

These cookies are also used for event tracking and online advertising purposes, and any information collected with these tagging tools will be used in accordance with our Privacy Policy. And we do not collect or share any personally identifiable information of users.

Google Analytics – Generating anonymous statistics on how visitors use the website. These cookies are used to distinguish users. We use these cookies only to improve in terms of user experience on our website and to know which website content is of interest.

However, please note that if you delete cookies or do not accept cookies, You may not be able to use all functions of the Sweet Excel website and services.

Links to other websites
The Sweet Excel website contains links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of other websites or such third parties, so we encourage you to be aware of when you leave our websites and read the privacy policies of each websites that may collect personal information.

Security of Personal Information

We secure the information you provide on our controlled computer servers, safe environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to prevent unauthorized access, use, alteration and disclosure of personal information under our control and supervision. However, we cannot guarantee transmission over the internet or wireless networks. Therefore, while we try to protect your personal information You acknowledge that (1) there are limitations on the security and privacy of the internet which are beyond our control; (2) we will not be able to guarantee the security, integrity and privacy of any and all data exchanged between you and the website and (3) such data and information may be viewed or modified by third parties during the transfer despite our best efforts.

Data Leak
In the event we detect that the security of the Sweet Excel website has been compromised or the user’s personal information has been disclosed to an unrelated third party as a result of outside activities, including but not limited to Security attacks or fraud, we reserve the right to take appropriate measures, including but not limited to investigating and reporting as well as notifying and cooperating with law enforcement agencies within 72 hours of becoming aware of the data breach. In case of data leakage, we will use reasonable efforts to notify affected individuals if we believe there may be a reasonable risk of harm to users as a result of the leak or if notification is required by law. Once we are done, we will post an announcement on the Sweet Excel website and/or email affected individuals.

Legal Disclosure
We will disclose any personal information that we collect, use or receive if required or permitted by law, for example to comply with a subpoena or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect the safety of you or others fraud detection or responding to government requests. In the event that we undertake a business change, such as a merger or acquisition by another company or the sale of all or part of the property, your account and personal data may be included in the transferred assets.

Amendments and Changes to the Privacy Policy
We may change this Policy from time to time at our discretion and will notify you of any material changes to the way we treat personal information. When changes are made, we will revise the update date at the bottom of this page. We may, at our discretion, provide you with other notices, such as emailing you. Any changes to this Policy will be effective immediately upon posting of the revised Policy, unless otherwise stated Your continued use of the website or services after the effective date of the revised Policy. By doing so (or other actions specified at that time), you will be deemed to have consented to those changes without your consent.

Contact Us
If you wish to contact us to understand more about this contract or have any other related questions. You can contact us by filling out the form and sending us an email from the Contact page.

This document was last updated on 15 November 2022.